Please contact us within 3 days of receiving your order via WhatsApp or email to submit a return or exchange request.

Exchange Policy:

The customer is entitled to exchange the product in the following cases:

• The product was damaged during shipping.

• The received product does not match the order.

• The product does not meet the customer's preference; it can be exchanged for another product of their choice.

Return Policy:

The customer may return the product in the following cases:

• Presence of defects or damage in the product.

Conditions:

• The product must be returned in its original condition.

• The return or exchange request must be submitted within 3 days of receipt.

Costs:

• If there is a shortage in the product due to usage, the value of the missing items will be deducted from the refunded amount.

Procedures:

• After receiving the product and verifying its compliance with the conditions, the amount will be refunded or the product replaced according to the customer's preference.